Terms of Service

1. Introduction and Acceptance

Welcome to Britain Online. These Terms of Service ("Terms") govern your use of our website shine-fort.com and rental property services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. About Britain Online

Britain Online is a rental property management company operating in the United Kingdom. Our services include property management, tenant screening, rental valuations, and digital property solutions.

3. Services Provided

3.1 Property Management Services

• Comprehensive property management including maintenance coordination
• Rent collection and financial reporting
• Tenant relations and communication
• Property inspections and compliance monitoring
• Emergency response coordination

3.2 Tenant Screening Services

• Credit checks and financial verification
• Employment and income verification
• Reference collection and verification
• Right to Rent compliance checks
• Background verification services

3.3 Additional Services

• Property valuation and market analysis
• Digital platform access and support
• Legal documentation and compliance
• Marketing and advertising services
• Professional photography and presentation

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, current, and complete information when using our services. You must promptly update any information that becomes inaccurate or outdated.

4.2 Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards when using our services, including but not limited to:

• Property letting and management regulations
• Health and safety requirements
• Anti-discrimination laws
• Data protection regulations
• Financial services regulations

4.3 Cooperation

You agree to cooperate with our reasonable requests for information, access, and assistance necessary to provide our services effectively.

5. Fees and Payment Terms

5.1 Service Fees

Our fees are outlined in individual service agreements and may include:

• Management fees (typically a percentage of rental income)
• Setup and onboarding fees
• Tenant finding and placement fees
• Additional service charges as agreed
• Third-party costs passed through at cost

5.2 Payment Terms

• Fees are payable as specified in individual agreements
• Payment is due within 30 days unless otherwise specified
• Late payment may incur additional charges
• We reserve the right to suspend services for non-payment

5.3 Expenses and Disbursements

You are responsible for all reasonable expenses incurred in providing services, including but not limited to maintenance costs, legal fees, and statutory charges.

6. Liability and Insurance

6.1 Limitation of Liability

To the maximum extent permitted by law, our liability for any claims arising from our services is limited to the fees paid for those services in the 12 months preceding the claim.

6.2 Excluded Damages

We exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption
• Reputational damage

6.3 Insurance Requirements

We maintain appropriate professional indemnity and public liability insurance. Property owners are responsible for maintaining adequate property and landlord insurance.

7. Compliance and Legal Obligations

7.1 Regulatory Compliance

We operate in compliance with relevant UK legislation including:

• Housing Act 2004
• Landlord and Tenant Act 1985
• Deregulation Act 2015
• Tenant Fees Act 2019
• Immigration Act 2014 (Right to Rent)

7.2 Property Standards

Property owners must ensure their properties meet all legal requirements including:

• Gas safety certificates
• Electrical safety standards
• Energy Performance Certificates
• Deposit protection compliance
• Prescribed information requirements

8. Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our systems
• Use automated systems to access our website without permission
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff
• Infringe on intellectual property rights

9. Intellectual Property

9.1 Our Content

All content on our website and in our materials is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or create derivative works without our written permission.

9.2 User Content

You retain ownership of content you provide to us but grant us a license to use it for service provision and business operations.

10. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

We process personal data in accordance with UK GDPR and Data Protection Act 2018 requirements.

11. Termination

11.1 Termination by Either Party

Either party may terminate our services with appropriate notice as specified in individual service agreements, typically 30 days' written notice.

11.2 Immediate Termination

We may terminate services immediately if:

• You breach these Terms or service agreements
• You fail to pay fees when due
• Your actions pose a risk to our business or reputation
• Legal or regulatory requirements mandate termination

11.3 Effects of Termination

Upon termination:

• All rights and obligations cease except those that survive termination
• Outstanding fees become immediately due
• We will transfer relevant records and funds as required
• Confidentiality obligations continue

12. Dispute Resolution

12.1 Informal Resolution

We encourage resolving disputes informally through direct communication with our customer service team.

12.2 Formal Complaints

If informal resolution fails, formal complaints should be submitted in writing to our complaints procedure as outlined on our website.

12.3 Alternative Dispute Resolution

Unresolved disputes may be referred to relevant industry ombudsman schemes or alternative dispute resolution services.

12.4 Governing Law

These Terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of English courts.

13. Force Majeure

Neither party will be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, strikes, or other force majeure events.

14. General Provisions

14.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.2 Assignment

We may assign these Terms and our rights hereunder. You may not assign your rights without our written consent.

14.3 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between us regarding the subject matter herein.

14.4 Modifications

We may modify these Terms by posting updated versions on our website. Material changes will be communicated with reasonable notice.

15. Contact Information

For questions about these Terms of Service, please contact us: